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Zinc knowledge base

Recruiter FAQ's

Recruiter FAQ's

A comprehensive collection of valuable information and guidance designed specifically for recruiters using Zinc.

What do candidates see when a request is made?

What if I am not comfortable providing a reference?

Background checks

I require an additional reference for my candidate, how can I request this?

How can I set a candidate to ‘Complete’?

I’d like to follow up with a referee, how can I do this?

How can I manage my account?

How many times do you contact referees?

My candidate has received a match on their references, what next?

The candidate report is showing as ‘Reviewed’ even though it is complete. What does this mean?

How many times do you contact candidates?

The candidate report is showing as ‘Action required’. What does this mean?

My candidate needs help, who can they contact?

What are the FCA regulated reference questions?

How can I send a reminder to the candidate to complete their background checks?

How can I access the referee contact details?

How to navigate Zinc.

How do I request Character Reference as a Regulatory Reference fallback?

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Account

Managing your notifications

Finding it hard to manage your Zinc notifications?

How can I change the email address that my invoices are sent to?

Where are my invoices sent?

What permissions does an Admin have?

How do I change the main account user to my email?

How do I remove a user?

I’m an Admin, how do I remove myself as a user?

What permissions does a Recruiter have?

How do I turn off email notifications as an Admin?

How do I upgrade or downgrade a user's permissions?

How do I generate an API key for my ATS?

How do I see more checks as a Recruiter user?

How to create a new check package?

How much are criminal checks in each country?

How do I edit a check package?

How can I invite new users to join the company?

Setup troubleshooting

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Financial checks.

What's included in the UK Credit check?

UK Credit Check

What to do when your Credit check is stuck in pending

Self certification

What's a Self certification check?

Address

What is an Address check?

Why can't I see the candidate's proof of address document?

Qualification

What is a Qualification check?

What is Certificate Matching?

Directorship

What's a Directorship check?

Media checks

How to assess a Match on a Media Check

What's included in an Adverse Media check?