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Zinc knowledge base

Recruiter FAQ's

Recruiter FAQ's

A comprehensive collection of valuable information and guidance designed specifically for recruiters using Zinc.

Background checks

How can I set a candidate to ‘Complete’?

I’d like to follow up with a referee, how can I do this?

How can I manage my account?

How many times do you contact referees?

My candidate has received a match on their references, what's next?

The candidate report is showing as ‘Reviewed’ even though it is complete. What does this mean?

How many times do you contact candidates to complete their checks?

The candidate report is showing as ‘Action required’. What does this mean?

My candidate needs help, who can they contact?

What are the FCA regulated reference questions?

How can I send a reminder to the candidate to complete their background checks?

How can I access the referee contact details?

How to navigate Zinc.

How do I request Character Reference as a Regulatory Reference fallback?

Define which Enhanced DBS Jobs you'll check

Background Checking in UK Financial Services

What is BPSS?

Track progress easily with projected completion dates

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Account

Managing your notifications

How do I make a new request within Zinc?

I’m an Admin, how do I remove myself as a user?

How do I generate an API key for my ATS?

How to create a new check package?

How much are criminal checks in each country?

How do I edit a check package?

How can I invite new users to join the company?

Setup troubleshooting

Update Microsoft Entra ID Directory client secret

Google Workspace SSO Integration

Okta SSO Integration

Setting up and managing groups

How to use groups

Managing Team Members on your account and their permissions

What's the data flow of Zinc's Workday integration?

Integrating Azure Active Directory

What do candidates see when a request is made?

Understanding report statuses

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Financial checks.

What's included in a Global Credit check?

What is the difference between a Adverse Financial and a Global Credit check?

UK Credit Check

What to do when your Credit check is stuck in pending

Self certification

What's a Self certification check?

Address

What is an Address check?

Why can't I see the candidate's proof of address document?

Qualification

What is a Qualification check?

What is Certificate Matching?

How long does an education check take?

Global Financial checks

What's included in a Global Financial check?

Directorship

What's a Directorship check?

Media checks

How to assess a Match on a Media Check

What's included in an Adverse Media check?

Rechecks

Sample rechecking policy for non regulated companies

Sample recheck policy for CQC regulated companies

Sample recheck policy for financially regulated companies

Sample recheck policy for education institutions

What is the recommended employee communication for rechecks?

How can you automate your recheck process?

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Finance

How do I update my billing information/payment method?

Where are my invoices sent?

What does Criminal Band 1 means on my invoice?

How do I see my previous invoices?

Criminal

Netherlands Criminal Record Check

Spain Criminal Record Check

Switzerland Criminal Record check

Malta Criminal Record Check

Turkey Criminal Record Check

France Criminal Record Check

Ukraine Criminal Record Check

USA Criminal Record Check

Israel Criminal Record Check

Poland Criminal Record Check

Romania Criminal Record Check

Processing your candidate's via the DBS Update Service

DBS statuses on Report

What can cause DBS to be delayed?

What are the basic requirements for DBS?

Which level DBS check is right for you?

How does Zinc check Addresses for the DBS?

How does Zinc check ID's for the DBS?

Do I need to verify the address and ID of applicants for DBS checks?

Where do I get DBS results?

Russia Criminal Record Check

Sweden Criminal Record Check

Reviewing your candidates name changes

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Sanctions Check

What's included in a Sanctions check?