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Zinc knowledge base

Candidate FAQ's

Candidate FAQ's

A comprehensive collection of valuable information and guidance designed specifically for candidates using Zinc.

How many references do I need to add?

What is a right to work check?

How do I upload my passport?

I don't have a passport, what can I upload instead?

How can I replace/amend referee details?

What does duration of stay mean during the address history?

What can I use as proof of address for my DBS check?

I have recently moved and don't have proof of address yet. What can I do?

I'm getting a 731 error. What can I do?

I'm getting a 500 error. What can I do?

I'm getting a token expired error. What can I do?

I don't have a National Insurance number, how can I proceed with my DBS?

I provided a share code for my right to work check. Why is the result consider?

When will my referees be contacted?

References

How do I add a new referee.

I’ve had a Date Mismatch, what does that mean?

How can I edit referee details?

How can I cancel a referee?

My old company is no longer operating. How can I provide a reference for my employment there?

How do I verify gaps in my career history?

Do I need to provide only the number of references requested?

Self employment period reference. Who to add?

What type of references can be requested?

What information do I need to provide to request a reference?

I don’t want to provide the details of my past employment history, what should I do?

I have not left my most recent employer so I can’t leave their referee details, what should I do?

Never been employed. Who to add?

Does the referee need to answer the questionnaire?

How to add a referee

How can I use my references again in the future?

Who can see my references?

Will the referee see details about my new employment?

How to reuse your references

How do I remove a referee?

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Education checks

How can I speed up my check?

What is the education check process?

I don’t remember the dates I started and ended my education. What can I do?

What forms of education can you verify?

I have multiple degrees, which one should I submit?

I don’t have a degree or a higher education qualification. What should I submit?

I haven’t finished my degree yet. What should I submit?

I don’t have a copy of my qualification. Can I move forward with the check?

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Identity checks

How do I upload ASICE or EDOC documents?

What is the purpose of the ID check?

Would a national ID card be acceptable?

Why isn’t my document being accepted on the ID check?

I uploaded my ID card and nothing happened. What should I do?

I can see a spinning circle and the next screen won’t load. What should I do?

How can I switch from computer to phone?

Why can’t I take a selfie?

Why isn’t my selfie being accepted?

I don’t want to upload my documents to the platform. What can I do?

I don’t have access to a camera. What should I do?

I provided my birth certificate and proof of national insurance for my right to work check. Why is the result consider?

My camera isn't working when trying to take a picture of my ID.

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Account

How do I make a new request within Zinc?

How do I access my background checks?

How can I check the progress of my background checks?