Zinc knowledge base
zincwork.com
Candidate FAQ's
Candidate FAQ's
References
Education checks
Identity checks
Account
Recruiter FAQ's
Background checks
Account
Financial checks.
UK Credit Check
Self certification
Address
Qualification
Global Financial checks
Directorship
Media checks
Referee FAQ's
Criminal record checks
England & Wales Criminal Checks
France Criminal Checks
United States Criminal Checks
Ukraine Criminal Checks
Turkey Criminal Checks
Lithuania Criminal Check
Italy Criminal Checks
Poland Criminal Checks
Algeria Criminal Check
Nigeria Criminal Check
Identity checks
Right to work checks
UK Employers
UK Employees
Hungary employers
Germany employers
United States employers
Poland employers
Netherlands employers
Right to work checks Europe
Right to work checks Asia
Right to work Africa
Right to work North America
Right to work South America
Right to work Oceania
Right to work UK.
Right to Work Eurasia
Sanctions check
Background checking standards
UK Standards
Manage your Account
Single sign-on
Integrations
Back to home
Zinc knowledge base
Candidate FAQ's
Candidate FAQ's
References
Education checks
Identity checks
Account
Recruiter FAQ's
Background checks
Account
Financial checks.
UK Credit Check
Self certification
Address
Qualification
Global Financial checks
Directorship
Media checks
Referee FAQ's
Criminal record checks
England & Wales Criminal Checks
France Criminal Checks
United States Criminal Checks
Ukraine Criminal Checks
Turkey Criminal Checks
Lithuania Criminal Check
Italy Criminal Checks
Poland Criminal Checks
Algeria Criminal Check
Nigeria Criminal Check
Identity checks
Right to work checks
UK Employers
UK Employees
Hungary employers
Germany employers
United States employers
Poland employers
Netherlands employers
Right to work checks Europe
Right to work checks Asia
Right to work Africa
Right to work North America
Right to work South America
Right to work Oceania
Right to work UK.
Right to Work Eurasia
Sanctions check
Background checking standards
UK Standards
Manage your Account
Single sign-on
Integrations
Candidate FAQ's
A comprehensive collection of valuable information and guidance designed specifically for candidates using Zinc.
How many references do I need to add?
What is a right to work check?
How do I upload my passport?
I don't have a passport, what can I upload instead?
How can I replace/amend referee details?
What does duration of stay mean during the address history?
What can I use as proof of address for my DBS check?
I have recently moved and don't have proof of address yet. What can I do?
I'm getting a 731 error. What can I do?
I'm getting a 500 error. What can I do?
I'm getting a token expired error. What can I do?
I don't have a National Insurance number, how can I proceed with my DBS?
I provided a share code for my right to work check. Why is the result consider?
When will my referees be contacted?
References
How do I add a new referee.
I’ve had a Date Mismatch, what does that mean?
How can I edit referee details?
How can I cancel a referee?
My old company is no longer operating. How can I provide a reference for my employment there?
How do I verify gaps in my career history?
Do I need to provide only the number of references requested?
Self employment period reference. Who to add?
What type of references can be requested?
What information do I need to provide to request a reference?
I don’t want to provide the details of my past employment history, what should I do?
I have not left my most recent employer so I can’t leave their referee details, what should I do?
Never been employed. Who to add?
Does the referee need to answer the questionnaire?
How to add a referee
How can I use my references again in the future?
Who can see my references?
Will the referee see details about my new employment?
How to reuse your references
How do I remove a referee?
See more
Education checks
How can I speed up my check?
What is the education check process?
I don’t remember the dates I started and ended my education. What can I do?
What forms of education can you verify?
I have multiple degrees, which one should I submit?
I don’t have a degree or a higher education qualification. What should I submit?
I haven’t finished my degree yet. What should I submit?
I don’t have a copy of my qualification. Can I move forward with the check?
See more
Identity checks
How do I upload ASICE or EDOC documents?
What is the purpose of the ID check?
Would a national ID card be acceptable?
Why isn’t my document being accepted on the ID check?
I uploaded my ID card and nothing happened. What should I do?
I can see a spinning circle and the next screen won’t load. What should I do?
How can I switch from computer to phone?
Why can’t I take a selfie?
Why isn’t my selfie being accepted?
I don’t want to upload my documents to the platform. What can I do?
I don’t have access to a camera. What should I do?
I provided my birth certificate and proof of national insurance for my right to work check. Why is the result consider?
My camera isn't working when trying to take a picture of my ID.
See more
Account
How do I make a new request within Zinc?
How do I access my background checks?
How can I check the progress of my background checks?