If a DBS is delayed, you’ll be able to see why on the Report. For example, if it’s delayed because the address check failed, the criminal check status will explain why the DBS is blocked, and it will also clearly state which check requires additional documents before the check can be processed.
What happens if DBS is blocked by another check?
If any of the above scenarios happen, Zinc will reach out to the candidate to provide the required document.
Depending on the scenario, the candidate may be asked to provide proof of address, or a valid photo ID.
Zinc will send chaser emails for 1 week or until the candidate responds.
What if the candidate doesn’t have a valid photo ID?
If the candidate does not have a valid photo ID, in order to be compliant you as the Recruiter will have to verify their identity in person.
If the candidate has let us know that they don’t have a valid photo ID, the status on their report will be updated to reflect this. Once you’ve completed the next step of verifying their identity in person, you can let us know by clicking the I have verified their identity button, and this will notify the candidate to start their Criminal Check.
When the candidate has provided the required documents
Once all the required documents have been submitted, the criminal check can start to be processed.
If you have any other questions, please contact your Account Manager or get in touch with Zinc via the live chat.