Why can't I see the candidate's proof of address document?

If the address check comes back as clear straight away, the candidate will not be asked to provide proof of address as we have been able to verify their address without it.

However, if the address check fails the first time they will then be asked to provide proof of address. Only then will you be able to see the proof of address document provided (UK candidates only.)

For candidates outside of the UK, it may not be possible to view the proof of address document on the report as we can add the result of check manually and this does not include uploading the document at this moment in time.