Setup troubleshooting

I have set up a permission but Zinc has indicated that the permission cannot be found

Zinc may not have the correct permissions in your HiBob account. Ensure that both the fields and permissions you have set up match the set up guide,

Zinc cannot find the field

For Zinc to find the fields they must match the required setup exactly.

The correct field names are:

The field names will only match if they match exactly as specified by Zinc, for example “status” or “Status Zinc” will not match → the correct field is “Zinc Status”

The field type is incorrect

Ensure that each of the required fields is set up as the correct type.

The fields exist but are in different categories

For the integration to correctly work, the fields must all be in the same custom category.

Right to work is not showing for a candidate:

Reconfigure you Hibob integration ensuring that you have toggled on ‘Right to work’.

How do I know if my Hibob setup has been done?

Once you have successfully completed your integration, when you select Hibob in your company settings you will see the ‘Add API key’ button change to ‘Update API key’.

❌ Not integrated

✅ Integrated

Common issues

I have set up the integration but the candidate is not appearing correctly in Bob

The candidate is not showing

Providing that the HiBob integration has been setup, the primary reason for the candidate not appearing in Bob is that the email address for the candidate is incorrect. Review the email address on the bob candidate and update it to reflect the email address in Zinc.

Not all of the candidate’s documents are showing

Where the candidate is showing in Hibob but not the correct or any documents, this is likely to be a permissions issue with being able to delete and upload docs into the employees docs folder. Review the setup step X to ensure you have the correct permissions here.

Not all of the information is appearing in HiBob

• Ensure that all of your fields are set up within the same custom category.