The steps you can take to use your update service subscription with Zinc
To carry out an Update Service check we need the following information from the candidate:
- A copy of the original DBS certificate
- The DBS certificate number
- The current surname of the DBS certificate holder, as shown on their DBS certificate
- The date of birth of the DBS certificate holder, as shown on their DBS certificate
- Consent to check the Update Service
Why do you need a copy of the original DBS certificate?
We need the original certificate to allow your employer verify the workforce type and check for any barred lists.
What happens if I see an error screen?
There are two errors screens you may come across when submitting your Update Service information to us.
We could’t find your information on the update service
The details entered do not match those held on our system. Please check and try again.
This means either:
- the individual has not subscribed to the Update Service
- the DBS certificate has been removed from the Update Service
- you have not entered the correct information
The details don’t match
The information you submitted about your current Enhanced DBS Certificate does not match the criteria for your new role. We will display the details from the current DBS certificate with the requirements for the new role and highlight any mismatched criteria. The mismatch criteria will either be:
- The workforce type
- The barred list(s)
- Both the workforce type and barred list(s)