Account
Address check
Criminal checks
- I'm Receiving An Error Code When Submitting My DBS, What Can I Do?
- I haven't received my DBS certificate, what can I do?
- How to Request a Reimbursement for a Netherlands Criminal Certificate
- Northern Ireland Criminal Check - Candidate Guidance
- Using your update service subscription
- Submitting your full name history
Identity checks
- What ID document file size and type is supported?
- Do you accept scanned documents?
- What do I do when I am notified that my ID document verification has failed?
- Would a driver’s license be acceptable?
- Would a national ID card be acceptable?
- Why can’t I take a selfie?
Qualification checks
- I Submitted My Qualification Check but My Recruiter Says I Haven't, What's Going On?
- Why Is My Qualification Check Showing "Additional Information Required"?
- What kind of file can I submit as proof of qualification?
- Do I Need a Qualification Certificate or Proof of Study Document?
- What Can I Submit for a Professional Qualification Check?
- How to Complete a Professional Qualification Check
References
- How can I cancel a referee?
- What type of references can be requested?
- How do I remove a reference?
- How do I add a new referee?
- Self employment period reference. Who to add?
- Not comfortable sharing your government credentials?