How to Contact Customer Support

Need help with your candidate's checks? Got a question about how to do something? Speak to our Customer Support team for further help.

Live Chat

We recommend using live chat in cases where you need quick support for you or your candidates. You can also use it when you need an urgent update on an issue with the platform.

To use the live chat function, you will find  in the lower right hand corner of the report, submission page, knowledge base, profile, recruiter dashboard or our website.

Clicking on this icon, will open our chat function and here you can type in a question to receive an immediate answer to any query.

Need further information besides this and want to speak to a member of our support team? Type in "transfer me to a person" within our operating hours and you will receive support from our amazing Customer Support team to answer your query.

If our team is not available at that time, leave your name and email address with some information about your query and we will get back to you via email to support you further.

Hours of Operation (unless otherwise stated):

Monday - Wednesday 9:00am - 6:00pm (BST, UK)

Thursday 9:00am - 5:00pm (BST, UK)

Friday 9:00am - 3:00pm (BST, UK)

Weekends and Bank Holidays we are closed.

Email

You can always reach out to our Customer Support team over email at contact@zincwork.com

This is the best place to communicate more detailed questions or problems to our support team or if you need any additional background checking guidance that is not urgent.

Our response time here is a bit slower than live chat so we ask for your patience here on those questions or jump on live chat if you need a quicker answer. We work on emails from oldest to newest so sending follow up messages won't help.

Should I speak to my Account Manager?

If you have questions related to understanding how Zinc conducts a certain check, need help integrating Zinc to your ATS/HRIS, have a new colleague that needs training on the platform, have feedback to share with us about Zinc, or education on new Zinc checks, we would recommend reaching out to your Account Manager.

Don't have an assigned account manager? Reach out to accountmanagement@zincwork.com for any assistance on those questions.