Analytics Dashboard Explainer

The data points in the analytics section are a series of charts, tables, average numbers and total numbers. These data points will hopefully help you optimise your account to run checks in the most effective way for your business.

Overview

The first tab in the analytics section of your account gives you an overview of the activity in your account, so you can see busy periods, quieter periods, and where the activity has been happening across different packages and turnaround times, etc.

Requests sent

This line graph represents a visual display of when there have been highs and lows of checks sent to a candidate's request. One sending of a check or group of checks is one sending of a package to a candidate, which is displayed in this graph.

Account activity cards

These cards show you the number of requests that have been sent from the account, i.e., the number of packages that have been sent to candidates and the number of those requests that have got to a completed state over the filtered time period.

Volume of checks

This table shows you the number of times each check has been requested in your account across all different packages.

Status breakdown

This donut chart shows a live view of all of the statuses of the reports which have been requested within your filtered time frame. Each slice of the donut is a report level status.

Volume of packages sent

This table represents the number of times each package has been sent and used in a given filtered time frame. As a reminder, you can click on the amount column to sort the table via the least or the most.

Package performance

This tab of your analytics dashboard gives you a representation of how your packages and checks are performing on the account. You can see things like the completion rate, the average turnaround times, and how and where packages are being used and how quickly and easily they're being completed.

Checks by country

This is a visual representation of the countries that your candidates are located in that you have been checking. We do not store the country in which the job is located in, but we do store the location of the candidate's address history that they are residing in, and this is what's represented on the map.

These numbers on these cards show you and give you an idea of performance across your requests and packages with an overall request turnaround time across all the packages and candidates in your account, the number of those packages, and the percentage of those packages which have been completed that you sent out in that given time frame.

This table shows you the volumes of packages that have been sent out. The “completion rate” percentage represents which requests are complete. The “average turnaround” time for those candidates that have completed the packages. As a reminder, you can sort these tables by any column that you choose by clicking on the header row, and that will give you sort by highest or lowest of the given column that you click on.

Engagement

The final and furthest right tab on your analytics page shows you the engagement and performance of your candidates in the process and how they rate the experience.

Experience score by package

This table represents the number of times that a package has been sent out and requested again, and an average experience score rating for the candidates that have rated the experience that underwent that package. The rating of the experience is an optional step for candidates at the end of the checking process, so the number of checks requested won't necessarily relate to the number of ratings.

Candidate performance cards

The top card: ‘candidate experience’ displays the overall average candidate experience for all candidates across your account in a given time frame.

The second card down: ‘time to submit’ is the time that it's taking candidates to submit all of the check data from start to finish. So from the point at which they've first logged into the platform to the point at which they have submitted all required information.

The bottom card, ‘time to start’ displays the period of time between from when you send the request to the candidate to the the time that they first log in to start submitting information for their checks.