I'm Receiving An Error Code When Submitting My DBS, What Can I Do?

As the DBS check is linked to your address check and address history, if any incorrect information was submitted, this will the DBS check being submitted.

Here are some error messages that you may receive and what they mean:

'AddressLine1 Missing'

This error message indicates that the address line 1 is missing from at least one of the addresses submitted in the address history.

You will be required to reach out to the Customer Success team to allow them to remove the address history.

When resubmitting this information, please ensure that the address line 1 is populated for all addresses.

'AddressTown Missing'

This error message indicates that the address town is missing from at least one of the addresses submitted in the address history.

You will be required to reach out to the Customer Success team to allow them to remove the address history.

When resubmitting this information, please ensure that the address town is populated for all addresses.

You can reach out the Customer Success team via live chat during working hours or on email at contact@zincwork.com.