For successful submission of an identity document check, it is required to upload the documents in one of the valid formats and specified size.
There could be different formats or sizes of documents that an applicant may try to upload; however, Zinc accepts documents meeting the following criteria:
- The valid file formats for documents are JPG and PNG.
- The file size must be between 32KB and 10MB.
- The maximum supported resolution is 64MPx.
If the document being uploaded is outside the above criteria, the applicant may encounter an error during the upload step.
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