Criminal checks in the UK (DBS) can be delayed for a number of different reasons. To increase visibility to recruiters, the Check Progress section in the Report now shows exactly why a DBS check can be delayed and what’s required from the candidate to progress the check.
What are the basic requirements for DBS?
To process a DBS check, the candidate must submit an address check as well as an identity check. Failure to complete any of these checks will stop the DBS from progressing and in some instances submitting the check in the first place, as proving their identity is an integral part of performing the DBS check.
What can cause DBS to be delayed?
The DBS check can be delayed if any of the following happens:
- Address check failed and the candidate needs to provide a proof of address
- The candidate submitted an invalid post code
- The candidate’s identity is still being verified, or is unable to be verified because
- they used an expired passport to prove their right to work; or
- they used a birth certificate and National Insurance number to prove their right to work
DBS statuses on Report
If a DBS is delayed, you’ll be able to see why on the Report. For example, if it’s delayed because the address check failed, the criminal check status will explain why the DBS is blocked, and it will also clearly state which check requires additional documents before the check can be processed.
What happens if DBS is blocked by another check?
If any of the above scenarios happen, Zinc will reach out to the candidate to provide the required document.
Depending on the scenario, the candidate may be asked to provide proof of address, or a valid photo ID.
Zinc will send chaser emails for 1 week or until the candidate responds.
What if the candidate doesn’t have a valid photo ID?
If the candidate does not have a valid photo ID, in order to be compliant you as the Recruiter will have to verify their identity in person.
If the candidate has let us know that they don’t have a valid photo ID, the status on their report will be updated to reflect this. Once you’ve completed the next step of verifying their identity in person, you can let us know by clicking the I have verified their identity button, and this will notify the candidate to start their Criminal Check.
When the candidate has provided the required documents
Once all the required documents have been submitted, the criminal check can start to be processed.
If you have any other questions, please contact your Account Manager or get in touch with Zinc via the live chat.
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